Frequently Asked Questions

FAQ.

Here you'll find answers to the most common questions about your stay, our rooms, dining, and how to get to the hotel.

Reservations & Stay

What are the check-in and check-out times?

The front desk is open every day. Check-in begins at 3:00 p.m., and check-out is by 11:00 a.m.

If you plan to arrive late, please let us know in advance so we can make arrangements to welcome you.

How do I book a room at the best rate?

We guarantee the best rate when you book directly on our website or by phone at 02 40 30 33 36.

For group stays or specific requests, please use our contact form: our team will get back to you promptly.

What is your cancellation policy?

Cancellation and change policies depend on the rate you booked. They will be provided to you at the time of booking.

If you have any questions, please contact the front desk: we will do our best to assist you.

Is the OUT Hotel suitable for business travel?

Yes. The OUT Hotel is particularly well-suited for business travel thanks to its location, quick access to the highway to Paris, free high-speed Wi-Fi, and its quiet, comfortable workspaces.

Why book directly rather than through a platform?

Booking directly guarantees the best price, greater flexibility, and a direct relationship with the hotel should you have any specific needs.

Do you offer corporate or group rates?

Yes. Special rates may be available for businesses, groups, or long-term stays, upon request.

Rooms & Amenities

What types of rooms do you offer?

The OUT Hotel has 42 rooms: Essential Double, Essential Twin, and Connecting Rooms for families or groups.

All rooms feature comfortable beds, a private bathroom, a TV, and a work area.

Is there Wi-Fi in the rooms?

Yes, Wi-Fi is free throughout the hotel, including in the rooms and common areas.

Are pets allowed?

Pets are not allowed in the hotel, except for service dogs. Please contact us before your arrival if you are traveling with a service dog.

Are there hair dryers in the rooms at the OUT Hotel?

Yes! All of our rooms have a hair dryer to make your stay more convenient.

Is the OUT Hotel equipped to accommodate families?

Yes! We have connecting rooms that can accommodate up to 4 people.

Catering

What time is breakfast served?

Our breakfast buffet is served daily:

on weekdays from 6:30 a.m. to 9:30 a.m.;
on weekends from 7:30 a.m. to 10:30 a.m.

Is the restaurant open in the evening?

Yes. We offer a selection of snacks and homemade pizzas from 7:00 p.m. to 9:30 p.m., for dining in or takeout.

Lunch is served from 12:00 PM to 2:00 PM.

Do you offer options for specific diets?

Our team can recommend suitable dishes (pork-free, vegetarian, etc.) based on the day’s offerings. Please let us know your dietary needs when you make your reservation or upon arrival.

Access & Services

Is there parking at the hotel?

Yes, a secure private parking lot is available for your use, suitable for both cars and buses.

How do I get to the OUT Hotel from Nantes?

The hotel is located in Carquefou, just outside Nantes, and is easily accessible via the A11 and A811 highways and then the RD337.

Get directions on Google Maps

What are the reception hours?

The front desk is open:

Monday through Friday from 6:30 a.m. to 10:00 p.m.;
Saturday from 7:30 a.m. to 10:00 p.m.;
Sundays from 7:30 a.m. to 12:00 p.m. and from 4:00 p.m. to 9:00 p.m.

What should I do if I arrive outside of reception hours?

Don’t worry! You can check in on your own outside of reception hours. To ensure your check-in goes smoothly, please be sure to provide us with your phone number or email address so we can send you the instructions and access code before you arrive.

Can we come by bike?

Yes, but please be sure to let us know in advance, as this is a common request. We’ll take good care of your bikes and help you plan your trip as best as possible.